Conditions

(1) These general terms and conditions apply to all business relationships between AS Lakeballs Ingo Neuber and its customers in the version current at the time of conclusion of the contract. This document can be printed out and saved.

(2) The general terms and conditions of AS Lakeballs Ingo Neuber apply exclusively. Any terms and conditions of the customer that conflict with or deviate from the terms and conditions of AS Lakeballs Ingo Neuber will not be recognized unless AS Lakeballs Ingo Neuber has expressly agreed to them in writing in individual cases.

By registering in the shop system, the registered customer agrees to receive information material or newsletters from AS Lakeballs Ingo Neuber at the email address provided. The customer can object to receiving these communications at any time by requesting the deletion of their customer account. The account will then be deleted immediately, and no further information material will be sent.

(1) By sending an order to AS Lakeballs Ingo Neuber via the Internet, email, telephone, or other means of communication, the customer submits an offer within the meaning of §§ 145 ff BGB (German Civil Code) to conclude a purchase contract with AS Lakeballs Ingo Neuber. The customer will receive confirmation of receipt of the order by email (order confirmation). This order confirmation does not constitute acceptance of the offer, but is only intended to inform the customer that the order has been received by AS Lakeballs Ingo Neuber. AS Lakeballs Ingo Neuber will inform the customer separately of any possible errors in the information about the product range on the website and submit a corresponding counteroffer.

(2) The contract with AS Lakeballs Ingo Neuber is concluded when AS Lakeballs Ingo Neuber accepts this offer by shipping the ordered product to the customer or confirming the shipment to the customer with a second email (shipping confirmation). No purchase contract is concluded for products from the same order that are not listed in the shipping confirmation.

(3) Acceptance is subject to legal admissibility and the availability of the ordered goods or services, in particular the availability of supplies to AS Lakeballs Ingo Neuber. If AS Lakeballs Ingo Neuber is unable to accept the customer's offer, the customer will be informed of the unavailability instead of the acceptance of the order. Any payments already made by the customer will be refunded immediately.

(1) AS Lakeballs Ingo Neuber will deliver the ordered goods to the address specified by the customer in the order as quickly as possible. AS Lakeballs Ingo Neuber is entitled to make partial deliveries and provide partial services at any time, provided that these are reasonable for the customer. If partial deliveries are made by AS Lakeballs Ingo Neuber, AS Lakeballs Ingo Neuber shall bear the additional shipping costs.

(2) Information about the expected delivery time is non-binding unless AS Lakeballs Ingo Neuber has given the customer a binding commitment in writing in individual cases.

(3) When goods are imported into countries outside Germany, import duties may be incurred, which must be paid by the customer. These vary in different customs areas. The customer is responsible for the proper payment of the necessary customs duties and fees.

(1) AS Lakeballs Ingo Neuber only accepts the payment methods displayed to the customer during the ordering process.

(2) The purchase price and any applicable shipping costs are due upon conclusion of the contract, subject to paragraph 3.

(3) AS Lakeballs Ingo Neuber reserves the right to demand advance payment in the amount of the order value, particularly in cases where outstanding invoices are already in the dunning process at the time the order is received. The same applies if the value of all orders, the sum of outstanding invoices, or orders already in transit exceeds EUR 100.00 at the time of a new order. In addition, any customer whose credit notes reach or exceed 30 percent of their total invoice volume to date will be requested to make advance payment. The order will be processed after receipt of payment.

(4) If the customer defaults on payment, AS Lakeballs Ingo Neuber shall be entitled to charge default interest at a rate of 5 percentage points above the respective base rate (§ 247 BGB). AS Lakeballs Ingo Neuber's right to claim higher damages shall remain unaffected by this.

(5) The customer is only entitled to offset if and to the extent that their counterclaims have been legally established, are undisputed, or have been recognized by AS Lakeballs Ingo Neuber. The customer is only authorized to exercise a right of retention if their counterclaim is based on the same purchase contract.

(6) Vouchers may only be redeemed under the conditions stated on the voucher and exclusively for the product groups specified on the voucher. It is not permitted to sell vouchers or voucher codes without the prior written consent of AS Lakeballs Ingo Neuber, to trade in them in any way, or to apply vouchers or voucher codes purchased or auctioned by third parties to the purchase price..

(7) For foreign customers or shipments abroad, payment in advance is generally required. Payment in advance may be waived upon verbal or written agreement.

(8) By selecting the “direct debit” payment method after prior consultation, you authorize AS-Lakeballs Ingo Neuber, Untere Schloßstraße 12, 09573 Augustusburg, Germany, to collect the invoice amount previously stated in the online form from your checking account via SEPA direct debit (so-called direct debit authorization). You are thus issuing us with a direct debit mandate for your order. The mandate reference is the order number. Our creditor ID: DE34ZZZ00000221875

This direct debit authorization is valid only for this one order, unless you specify otherwise.

In the event of non-payment [e.g., insufficient funds in the account or incorrect bank details due to transposed digits, etc.] or objection to the direct debit, you shall bear any bank charges and expenses incurred up to a maximum of 20 euros; any further damages must be proven by AS Lakeballs Ingo Neuber.

In the event of non-payment or other chargebacks, you are free to prove that the damage incurred was less than this amount and to settle this difference.

Note: Even if an overdraft facility exists, banks are generally not obliged under their terms and conditions to execute incoming direct debit requests if there are insufficient funds in the checking account.

(9) In individual cases, advance payment may be required without giving reasons.

AS Lakeballs Ingo Neuber retains ownership of the goods until all payments under the purchase agreement have been received. The customer must immediately notify AS Lakeballs Ingo Neuber in writing of any access by third parties, in particular enforcement measures and other impairments to its ownership. The customer shall reimburse AS Lakeballs Ingo Neuber for all damages and costs incurred as a result of a breach of this obligation and as a result of necessary intervention measures against access by third parties. If the customer acts in breach of contract, in particular if the customer fails to meet their payment obligations despite a reminder from AS Lakeballs Ingo Neuber, AS Lakeballs Ingo Neuber may withdraw from the contract after setting a reasonable deadline and demand the return of the goods still in its possession. The taking back of the goods or seizure by AS Lakeballs Ingo Neuber constitutes a withdrawal from the contract. The customer shall bear the shipping costs incurred in this process. AS Lakeballs Ingo Neuber is entitled to sell the goods after they have been returned. The proceeds from the sale shall be offset against the customer's liabilities, less reasonable costs of sale.

(1) Right of withdrawal

New Consumer Rights Directive (VRRL) - valid from June 13, 2014

Customers who place orders as consumers are entitled to revoke their declaration of intent to conclude a contract without giving reasons within 14 days of receiving the goods in writing (e.g., letter, email) or verbally to AS Lakeballs Ingo Neuber. The revocation must be sent to:

AS Lakeballs Ingo Neuber, Untere Schloßstraße 12, 09573 Augustusburg

E-Mail: info@as-lakeballs.com

The customer bears the burden of proof for the dispatch of the goods to be returned.

You can use the withdrawal form: Download PDF

(2) Consequences of revocation
In the event of an effective revocation, the services received by both parties must be returned and any benefits derived (e.g., interest) must be surrendered. If the customer is unable to return the service received in whole or in part, or only in a deteriorated condition, they must compensate AS Lakeballs Ingo Neuber for the loss in value under certain circumstances. This does not apply to the surrender of goods if the deterioration of the goods is exclusively attributable to their inspection—as would have been possible for the customer in a retail store, for example. Otherwise, the customer can avoid the obligation to pay compensation by not using the goods as an owner and refraining from anything that could impair their value. The obligation to pay compensation for lost value shall also not apply if the notification of the possible obligation to pay compensation for lost value and the possibility of avoiding this was not additionally provided in text form (e.g., letter, email) upon conclusion of the contract.
The customer must fulfill any obligations to refund payments within 14 days of sending the notice of withdrawal. AS Lakeballs Ingo Neuber will exercise its right of retention until the goods have been returned in full.

(3) Returns
AS Lakeballs Ingo Neuber will cover the costs of the return shipment (other arrangements are possible) if a shipping label is requested from AS Lakeballs for the return shipment. Returns that are not prepaid or postage paid will not be accepted or received.

End of the cancellation policy

(1) AS Lakeballs Ingo Neuber shall be liable for defects present at the time of delivery of the goods within the scope of the statutory provisions. For contracts with consumers in accordance with § 13 BGB (German Civil Code), the warranty period is 2 years from delivery of the goods.

(2) For orders placed by customers who are entrepreneurs in accordance with § 14 BGB (German Civil Code), the warranty period is limited to one year.

(1) Redemption conditions
All vouchers from AS Lakeballs Ingo Neuber can be redeemed on the website www.as-lakeballs.com. They can be applied to all products. The voucher can only be redeemed before completing the order process. Subsequent offsetting is not possible. The voucher balance will not be paid out or accrue interest. The value of the goods must be at least equal to the amount of the voucher. Remaining credit will not be refunded. Multiple vouchers can be used when placing an order. The voucher is transferable. The seller can make payment to the respective holder with discharging effect. This does not apply if the seller has knowledge or grossly negligent ignorance of the respective holder's lack of entitlement, legal incapacity, or lack of power of representation.

(2) Validity
The voucher is valid for two years. The two years start on January 1 of the following year.

(3) The validity of all other points of the General Terms and Conditions remains unaffected.

(1) Provider and contractual partner for the offers on this website:
AS Lakeballs - Ingo Neuber
Untere Schloßstraße 12
09573 Augustusburg
Deutschland
E-Mail: info@as-lakeballs.com

Telefon: +49 (0) 37291 - 127143

Ust.-Idnr. DE 276490732

(2) The return address can be found on the delivery note:
Return address for goods: AS Lakeballs - Ingo Neuber, Maximilian-Kolbe-Straße 9, 09573 Augustusburg

(1) Collection, processing, and use of personal data
AS Golfbälle Ingo Neuber is committed to protecting the privacy of all individuals who shop in the stores operated by AS Lakeballs Ingo Neuber and to treating personal data confidentially. This is based on the applicable legal provisions. The data received from the customer is primarily collected, processed, and used for the purpose of contract fulfillment. Details can be found in the data protection information. The customer has the right to object to such use at any time.

(1) AS Lakeballs Ingo Neuber shall be liable without limitation for damage caused intentionally or through gross negligence, in the event of fraudulent concealment of defects, in the event of the assumption of a quality guarantee, and for physical injury. The provisions of the Product Liability Act shall remain unaffected.

(2) AS Lakeballs Ingo Neuber shall only be liable for other damages caused by simple negligence if an obligation is breached whose fulfillment is of particular importance for achieving the purpose of the contract (cardinal obligation) and if the damages are typical and foreseeable based on the contractual use of the goods. Any further liability for damages, in particular for damage not caused to the delivery item itself, for lost profits or other financial losses, is excluded. Insofar as the liability of AS Lakeballs Ingo Neuber is excluded or limited, this also applies to the personal liability of employees, representatives, and vicarious agents.

(1) German law shall apply to the legal relationships between customers and AS Lakeballs Ingo Neuber, excluding the referral provisions of international private law and the UN Convention on Contracts for the International Sale of Goods (CISGG). If the customer is a consumer, the law of the customer's place of residence may also apply, provided that it concerns mandatory consumer protection provisions.

(2) If the customer is a merchant, Freiberg shall be the exclusive place of jurisdiction for all claims arising from the business relationship.

(3) Should one or more provisions of these general terms and conditions be wholly or partially invalid or later lose their legal validity, this shall not affect the validity of the remaining provisions.