Privacy Policy

I. Name and address of the controller

The controller within the meaning of the General Data Protection Regulation and other national data protection laws of the Member States as well as other data protection regulations is:

AS Lakeballs
owner: Ingo Neuber
Untere Schloßstraße 12
09573 Augustusburg
Germany

E-Mail: info@as-lakeballs.com
Phone: +49 (0) 37291 - 127143

data protection officer: Ingo Neuber
E-Mail data protection officer: info@as-lakeballs.com

EU Commission platform for online dispute resolution: https://www.ec.europa.eu/consumers/odr

II. General information on data processing

1. Scope of processing personal data

The protection of your personal data is very important to us.
We only process our users' personal data to the extent necessary to provide a functional website and our content and services. The processing of our users' personal data is carried out regularly only with the user's consent. An exception applies in cases where prior consent cannot be obtained for practical reasons and the processing of the data is permitted by law.

2. Legal basis for the processing of personal data

Insofar as we obtain the consent of the data subject for the processing of personal data, Art. 6 (1) lit. a EU General Data Protection Regulation (GDPR) serves as the legal basis. When processing personal data that is necessary for the performance of a contract to which the data subject is a party, Art. 6 (1) (b) GDPR serves as the legal basis. This also applies to processing operations that are necessary for the implementation of pre-contractual measures. Insofar as the processing of personal data is necessary to fulfill a legal obligation to which our company is subject, Art. 6 (1) lit. c GDPR serves as the legal basis. In the event that vital interests of the data subject or another natural person require the processing of personal data, Art. 6 (1) lit. d GDPR serves as the legal basis. If processing is necessary to safeguard a legitimate interest of our company or a third party and if the interests, fundamental rights, and freedoms of the data subject do not outweigh the former interest, Art. 6 (1) lit. f GDPR serves as the legal basis for processing.

3. Data deletion and storage period

The personal data of the data subject will be deleted or blocked as soon as the purpose of storage no longer applies. Storage may also take place if this has been provided for by European or national legislators in EU regulations, laws, or other provisions to which the controller is subject. The data will also be blocked or deleted if a storage period prescribed by the aforementioned standards expires, unless there is a need for further storage of the data for the conclusion or fulfillment of a contract.

III. Contract processing, order processing, and creation of a customer account

Personal data is collected when you voluntarily provide it to us when placing an order or creating a customer account. The data collected is shown on the respective input forms. We process this data for contract and order processing, payment processing, billing, and delivery. Cookies are used to store the contents of the shopping cart and to store the login status.

Furthermore, we store the IP address and the time of the respective action of our users. The storage serves to protect against misuse and other unauthorized use.
Once the contract has been fully processed, your data will be blocked for further use and deleted after the statutory retention periods have expired. This applies unless you have expressly consented to further use of your data or we reserve the right to use your data beyond this, which is permitted by law and about which we inform you below.

You can delete your customer account at any time. To do so, simply send a message to the contact details provided above.

IV. Use of cookies

Our website uses cookies. Cookies are text files that are stored in the Internet browser or by the Internet browser on the user's computer system. When a user accesses a website, a cookie may be stored on the user's operating system. This cookie contains a characteristic string of characters that enables the browser to be uniquely identified when the website is accessed again.
We use cookies to make our website more user-friendly. Some features of our website cannot be offered without the use of cookies.
Cookies are stored on the user's computer and transmitted to our site by the user. Therefore, as a user, you have full control over the use of cookies. By changing the settings in your Internet browser, you can deactivate or restrict the transmission of cookies. Cookies that have already been stored can be deleted at any time.

V. Newsletter

In our online shop, you have the option of subscribing to a free newsletter. When you register for the newsletter, the data from the input mask is transmitted to us.
In connection with data processing for the purpose of sending newsletters, no data will be passed on to third parties. The data will be used exclusively for sending the newsletter.
The newsletter subscription can be canceled by the user concerned at any time. For this purpose, there is a corresponding link in your user account. The newsletter subscription can also be canceled by sending a message to the contact option described.

VI. Contact form, email contact, and telephone service

Our online shop has a contact form that can be used to contact us electronically. If a user takes advantage of this option, the data entered in the input mask will be transmitted to us and stored. We also store the time at which the respective contact was made.
Alternatively, you can contact us via the email address provided. In this case, the user's personal data transmitted with the email will be stored.
In this context, no data will be passed on to third parties. The data will be used exclusively for processing the conversation. The processing of personal data from the input mask serves us solely for the purpose of processing the contact request.
It is also possible to contact us via our telephone service. In this case, the user's personal data provided by the caller will be sent to us and used for pre-contractual processing and contractual order processing.
The user may revoke their consent to the processing of personal data at any time. If the user contacts us by email, they may object to the storage of their personal data at any time. In such a case, the conversation cannot be continued.

VII. External service providers and PayPal

We use PayPal as a payment service provider through which you can make payments (https://www.paypal.com/de/webapps/mpp/ua/privacy-full).
The data processed by PayPal includes, for example, your name, email address, and PayPal password. This information is required in order to carry out transactions. However, the data you enter is only processed by PayPal and stored by PayPal. We only receive information about the confirmation of payment. Please refer to PayPal's terms and conditions and privacy policy for more information.

We refer to these for further information and for exercising your rights of revocation, information, and other rights as a data subject.
We use DHL as our shipping service provider for sending and returning goods. https://www.dhl.de/de/toolbar/footer/datenschutz.html
The data belonging to DHL includes name, address, and email address. This information is required in order to carry out the shipment.
However, the data entered is only processed by DHL and stored by DHL. We only receive information about the delivery status or return status. Please refer to DHL's terms and conditions and privacy policy.

We refer to these for further information and for exercising your rights of revocation, information, and other rights as a data subject.
We use service providers (collection agencies) to remind customers of outstanding payment claims. We use this service if we have not received payment after sending a payment reminder and two reminders. The contract data (name, address, telephone number, order details, invoice data) will be transmitted to the service provider for this purpose. The service provider uses the contract data only to enforce the payment claim. Processing is based on our legitimate interest in providing our online shop in accordance with Art. 6 (1) lit. f GDPR.

Use of Shopware Analytics

We use the analysis tool “shopware Analytics” from shopware AG (Ebbinghoff 10, 48624 Schöppingen; “shopware”) on our website.
Shopware and we are jointly responsible for the collection of your data when you use the service and the transfer of this data to Shopware. The basis for this is an agreement between us and Shopware on the joint processing of personal data, in which the respective responsibilities are defined. According to this agreement, Shopware is responsible for all obligations, with the exception of obtaining your consent for the use of cookies or similar technologies and fulfilling these information obligations. This applies in particular to the granting of data subject rights in accordance with Articles 15–21 of the GDPR. You can also assert your data subject rights against us, and we will then forward your request to Shopware accordingly.
Data processing serves the purpose of analyzing this website and its visitors. For this purpose, data is stored for marketing and optimization purposes and made available in reports, analyses, and statistics. The following information, among other things, may be collected and processed: customer group, pages visited, click paths, date and time of visit, information about the device used (resolution, resolution density, operating system), referrer URL, information about the browser used, locale, search queries, and time zone.
Cookies or similar technologies are used for this purpose.
The use of cookies or comparable technologies is based on your consent in accordance with Section 25 (1) sentence 1 TDDDG in conjunction with Art. 6 (1) lit. a GDPR. The processing of your personal data is carried out with your consent on the basis of Art. 6 (1) (a) GDPR. You can revoke your consent at any time without affecting the legality of the processing carried out on the basis of your consent until revocation.
Further information on Shopware Analytics can be found at https://docs.shopware.com/de/shopware-6-de/erweiterungen/shopware-analytics.

Using Microsoft Clarity

We use the analysis tool “Microsoft Clarity” from Microsoft Ireland Operations Limited (One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland; “Microsoft”) on our website. Microsoft is an affiliate of Microsoft Corporation (One Microsoft Way, Redmond, Washington 98052, USA).
Data processing serves the purpose of designing, optimizing, and analyzing our website in line with user needs. The tool records random movements of page visitors on the website. This creates a log of mouse movements, scrolling behavior, dwell time, and clicks on the website (known as a heat map).
Cookies or similar technologies are used for this purpose. The following information, among other things, may be collected: IP address, time of access, click path, information about the device you are using (device type, screen size and resolution, unique device identifier, operating system), information about the browser you are using (browser type and browser version), location data, preferred language for displaying the website, subpages visited, length of stay, content viewed, requested website or file.
User profiles are created from this data under a pseudonym. The data is not used to personally identify visitors to the website and is not merged with personal data relating to the bearer of the pseudonym. Microsoft is contractually prohibited from selling the collected data to other third parties.
Your data may be transferred to the USA. The EU Commission has issued an adequacy decision for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). Microsoft has certified itself under the TADPF and is therefore committed to complying with European data protection principles.
The use of cookies or comparable technologies is based on your consent in accordance with Section 25 (1) sentence 1 TDDDG in conjunction with Art. 6 (1) lit. a GDPR. The processing of your personal data is carried out with your consent on the basis of Art. 6 (1) (a) GDPR. You can revoke your consent at any time without affecting the legality of the processing carried out on the basis of your consent until revocation.
Detailed information about the cookies used and their function can be found at https://learn.microsoft.com/en-us/clarity/setup-and-installation/cookie-list. Information on the storage period for the collected information can be found at https://learn.microsoft.com/en-us/clarity/setup-and-installation/data-retention. For more information about data protection when using Microsoft Clarity, please visit https://learn.microsoft.com/en-us/clarity/faq#privacy, https://learn.microsoft.com/en-us/clarity/setup-and-installation/clarity-data and https://clarity.microsoft.com/terms. For general information about data protection at Microsoft, please visit https://privacy.microsoft.com/de-de/privacystatement.

VIII. IT service providers/hosting

For the technical operation of our online shop, we use IT service providers/hosting partners to provide the following services: IT infrastructure and computing capacity, database services, security services, and technical maintenance.
We or our IT service provider/hosting partner process contact data, order data, usage data, and communication data from users of our online store. Processing is based on our legitimate interest in providing our online store in accordance with Art. 6 (1) (f) GDPR.

IX. Rights of data subjects

You may request confirmation from us as to whether we process personal data concerning you. You have the right to request that we correct and/or complete your personal data if the personal data we process concerning you is inaccurate or incomplete. The correction will be made without delay.
You may request that we delete your personal data immediately if one of the following reasons applies:
(1) The personal data concerning you is no longer necessary for the purposes for which it was collected or otherwise processed.
(2) You revoke your consent on which the processing was based in accordance with Art. 6 (1) (a) or Art. 9 (2) (a) GDPR, and there is no other legal basis for the processing.
(3) You object to the processing pursuant to Art. 21 (1) GDPR and there are no overriding legitimate grounds for the processing, or you object to the processing pursuant to Art. 21 (2) GDPR.
(4) The personal data concerning you has been processed unlawfully.
(5) The erasure of personal data concerning you is necessary for compliance with a legal obligation under Union law or the law of the Member States to which the controller is subject.
(6) The personal data concerning you was collected in relation to the information society services offered in accordance with Art. 8 (1) GDPR.

The right to erasure does not apply if processing is necessary
(1) to exercise the right to freedom of expression and information;
(2) for compliance with a legal obligation which requires processing by Union or Member State law to which the controller is subject or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
(3) for reasons of public interest in the area of public health pursuant to Art. 9 (2) (h) and (i) and Art. 9 (3) GDPR;
(4) for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes pursuant to Art. 89 (1) GDPR, insofar as the right referred to in section a) is likely to render impossible or seriously impair the achievement of the objectives of such processing, or
(5) for the establishment, exercise or defense of legal claims.

You have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you which is carried out on the basis of Article 6(1)(e) or (f) GDPR.
Please use the contact details in our legal notice if you have any questions about the processing and use of your data, or if you require information, wish to block, delete, or correct data, or wish to revoke your consent or object to the processing of your data.