Glossary
Right of rescission
New Consumer Rights Directive (VRRL) - valid from June 13, 2014
Customers who place orders as consumers are entitled to revoke their declaration of intent to conclude a contract without giving reasons within 14 days of receiving the goods in writing (e.g., letter, email) or verbally to AS Golfbälle Ingo Neuber. The revocation must be sent to:
AS Lakeballs
Ingo Neuber
Untere Schloßstraße 12
09573 Augustusburg
E-Mail: info@as-lakeballs.com
Ingo Neuber
Untere Schloßstraße 12
09573 Augustusburg
E-Mail: info@as-lakeballs.com
The customer bears the burden of proof for the dispatch of the goods to be returned.
You can use the withdrawal form: Download PDF
Consequences of revocation
In the event of an effective revocation, the services received by both parties must be returned and any benefits derived (e.g., interest) must be surrendered. If the customer is unable to return the service received in whole or in part, or only in a deteriorated condition, they must compensate AS Golfbälle Ingo Neuber for the loss in value under certain circumstances. This does not apply to the surrender of goods if the deterioration of the goods is exclusively attributable to their inspection—as would have been possible for the customer in a retail store, for example. Otherwise, the customer can avoid the obligation to pay compensation by not using the goods as an owner and refraining from anything that could impair their value. The obligation to pay compensation for lost value shall also not apply if the notification of a possible obligation to pay compensation for lost value and a possibility to avoid this was not additionally provided in text form (e.g., letter, email) upon conclusion of the contract.
The customer must fulfill any obligations to refund payments within 14 days of sending the cancellation notice. AS Golfbälle Ingo Neuber will exercise its right of retention until the goods have been returned in full.
return
AS Lakeballs Ingo Neuber will cover the costs of the return shipment (other arrangements are possible) if a shipping label is requested from AS Lakeballs for the return shipment. Returns that are not prepaid or postage paid will not be accepted or received.
End of the cancellation policy